Customer Success Manager - Central London Office

Powtoon is a leading AI-powered video platform that transforms how organisations communicate, train, and scale knowledge. We're looking for a commercially minded Customer Success Manager to own revenue retention, drive expansion, and act as a strategic partner to our customers.

Requirements

• 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
• Proven experience owning Retention & Expansion targets
• Comfortable managing senior enterprise stakeholders
• Native-level written and spoken English
• Strong presentation and storytelling skills
• Familiarity with CRM tools (HubSpot, Salesforce)

Benefits

• Volunteering programs
• Fully stocked office
• Weekly food allowance via Deliveroo
• Cyclescheme