Director, Customer Onboarding

At PracticeTek, we're on a mission to revolutionize healthcare practices effortlessly. As a Director of Customer Onboarding, you'll help shape the future of healthcare with technology solutions and enjoy a dynamic hybrid setup. You'll be part of a high-energy, high-impact team that celebrates your wins and challenges you to think bigger.

Requirements

• 8-10+ years of experience in SaaS onboarding, implementation, or customer success, including 4+ years in leadership roles
• Proven ability to build and scale onboarding programs across multiple products, brands, or business lines
• Experience building onboarding programs, frameworks, or systems from the ground up or significantly transforming existing ones
• Experience working in multi-vertical or complex environments, balancing standardization with flexibility
• Strong understanding of onboarding and lifecycle metrics, including TTV, adoption, and early retention
• Hands-on experience with Userpilot (or similar), Salesforce, and AI tools to drive scalable onboarding
• Track record of driving process improvement and operational efficiency
• Experience partnering with Sales teams to improve scoping, expectation setting, and onboarding readiness
• Strong cross-functional leadership skills across Product, Engineering, and GTM teams
• Strategic thinker with a bias toward execution and measurable outcomes
• Passion for delivering a high-quality customer experience tied to business results

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future