Fidenza Outlet - Sales Assistant

Fidenza Outlet - Sales Assistant role at Prada Group, requiring passion for building long-lasting relationships with clients and peers, excellent communication and interpersonal skills, and experience in luxury or premium retail environment.

Requirements

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request
• Drive to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store
• Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities
• Embrace and promote the Omni Channel mindset
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary
• Operate with the highest level of care and respect for the Products
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, ensuring that Company policies and procedures are proactively executed
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values