PS Consultant
PradeepIT Consulting Services Pvt LtdBengaluru, Karnataka, India
Posted January 5, 2026
Full Time
About the Company
PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customers.
Job Description
Accelerate your career with PradeepIT. As a PS Consultant, you will be responsible for troubleshooting, resolution, and communication of customer issues reported to the Genesys Custom Solutions Practice & Expert App team.
Requirements
- Act as a customer liaison handling phone and email support requests
- Triage, reproduce, and resolve problems using available systems and tools
- Create Knowledge Base articles, RCA report, and other support related collateral
- Interface with Custom Solutions Subject Matter Experts & Expert App team
- Monitor Cloud Application database and perform upgrades
- Participate in a shift roster as necessary