Remote Technical Support Engineer
PradeepIT Consulting Services Pvt LtdIndia
Posted January 5, 2026
Full Time
About the Company
PradeepIT Consulting Services Pvt Ltd (PGC Digital) delivers end‑to‑end digital transformation and IT staffing solutions for enterprise clients worldwide. Leveraging partnerships with SAP, Microsoft, Salesforce and ServiceNow, the company offers on‑demand staff augmentation, AI‑enabled talent acquisition, greenfield and migration projects, and managed support services that are certified to CMMI Level 3, ISO 9001 and ISO 27001 standards. Its people‑first culture, recognized as a Great Place to Work and India’s Best Workplace for Women, fuels a collaborative approach that positions PGC Digital as a trusted extension of its customers’ teams. With a global delivery network spanning India, Canada, the U.S., and a Singapore regional hub, the firm is scaling toward a public listing in 2026 to accelerate growth and deliver long‑term value.
Job Description
Join PradeepIT, a globally recognized IT Consulting firm, as a Remote Technical Support Engineer. Work with cutting-edge technology and ramp-up your skills with our courses. Ideal candidate has 2+ years of experience in customer support and skills in storage products.
Requirements
- Engineering Graduate in Information Technology or Computer Science
- At least 2 years of experience in customer support
- Experience in installation, logical configuration, and troubleshooting of IBM/EMC/Hitachi/NetApp Storage products
- Skills in Brocade/Cisco SAN switches
- Skills in IBM/Quantum/HP/Dell Tape libraries
- Experience in connecting/configuring AIX/Solaris/Linux/Windows hosts to various storage products
- Log collection and analysis on storage products
- Performance analysis and addressing performance issues
- Excellent customer facing and communication skills
- Fluency in English - both verbal and written
- Willingness to work during alternative time zone shift