CNC Technical Account Manager

Join a USA Today Top Workplace! As a Territory Account Manager, you will be the primary point of contact for our existing customer base within your assigned territory. You will be responsible for nurturing customer relationships, ensuring their satisfaction, uncovering new projects and capital opportunities in the current Tsugami accounts, and supporting the implementation of new equipment.

Requirements

• Develop and maintain strong, long-lasting relationships with customers across multiple levels within their organizations
• Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability
• Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects
• Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives
• Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed
• Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on-site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor
• Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs
• Meet or exceed annual sales quota for tooling and shop needs sales to current accounts
• Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development
• Attend industry events and supplier training seminars to stay current with new products, processes, and technologies
• Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams
• Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues
• Perform related duties as required
• Travel will be less than 50%

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program