The Client Services Business Analyst will play a critical role in ensuring the successful delivery of services and solutions to our clients. This position requires a high level of technical expertise along with strong communication skills and a commitment to excellence.
Requirements
- Analyze client requirements and translate them into technical specifications.
- Ensure the accuracy and integrity of data by conducting thorough quality checks and validations.
- Own client jobs making sure they are running smoothly and on-time per established calendar; identify and remediate pain points to continually improve the process.
- Collaborate with cross-functional teams to deliver value to our clients every day.
- Maintain clear and effective communication with clients, address issues promptly, and provide regular updates.
- Respond to and fulfill client tickets and requests in a timely manner with quality.
- Contribute to client team meetings for client projects and engagements.
- Take accountability for project deliverables, ensuring they meet the established standards and client expectations.
- Develop, test, and deploy T-SQL scripts to support various client projects.
- Implement advanced ETL processes to acquire and load large datasets.
- Follow established procedures and standards as outlined by leadership.
- Maintain associated procedural documentation.
- Evaluate appropriateness of data for ad hoc requests and client projects.
- Contribute code that is well-documented, logical, and easy to follow.
Benefits
- Discretionary annual bonus
- Health insurance
- Retirement savings benefits
- Life insurance
- Disability benefits
- Parental leave
- Paid time off for sick leave and vacation