Business Prozess Manager (Technischer) Kundenservice Mobilfunk B2B (m/w/d)
prettyTELCOCologne, North Rhine-Westphalia, Germany
Posted 14h ago
68000 - 77000 EUR
Full Time
About the Company
prettyTELCO operates nationwide within the telecommunications industry, focusing on placing people who are not only professionally qualified, but also humanly perfect for the company.
Job Description
We are looking for a Technical Business Process Manager to design, implement, and optimize business and service processes in the technical B2B customer service.
Requirements
- Expert in service processes in the B2B mobile field
- Experience in building up, maintaining, and optimizing service organizations
- Deep understanding of end-to-end solutions in mobile telecommunications technologies
- Experience in specifying requirements and change management of ticket tools, BSS, and OSS systems
- ISMS certifications and audits expertise
- High service and quality orientation
- Analytical, structured, and solution-oriented work approach
- Excellent communication and coordination skills
- Very good German and good English skills
Benefits
- Unrestricted employment contract
- Attractive remuneration package
- Occupational pension scheme with 20% employer's contribution
- Individual opportunities for further education and regular training
- Collegial work environment
- Flexible working hours and mobile working possibility
- Modern office with adjustable desks and air conditioning
- Free staff parking and e-charging stations
- Technical equipment (laptop, docking station, monitor, mobile phone)