The Collections Specialist is responsible for collecting outstanding balances in a timely and professional manner, requiring strong communication, negotiation, and problem-solving skills.
Requirements
- 3-5 years experience in collections, accounts receivable, credit control, or customer account management
- Familiarity with collections laws, regulations, and ethical practices
- Strong verbal and written communication skills
- Ability to negotiate payment plans and secure commitments effectively
- Strong active listening and conflict resolution skills
- Analytical and problem-solving abilities to assess accounts and determine recovery strategies
- Strong organizational and time management skills with the ability to manage multiple priorities
- High level of resilience and persistence when handling challenging customer interactions
- Strong attention to detail in reviewing account information and maintaining documentation accuracy
- Basic financial acumen, including understanding of credit terms, payment cycles, interest calculations, and cash flow impact
- Ability to analyze collection data and identify performance trends
- Empathy and customer-service orientation while maintaining professionalism
- Proficiency in collections software, CRM systems, and other relevant computer applications
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan