Collections Specialist

The Collections Specialist is responsible for collecting outstanding balances in a timely and professional manner, requiring strong communication, negotiation, and problem-solving skills.

Requirements

• 3-5 years experience in collections, accounts receivable, credit control, or customer account management
• Familiarity with collections laws, regulations, and ethical practices
• Strong verbal and written communication skills
• Ability to negotiate payment plans and secure commitments effectively
• Strong active listening and conflict resolution skills
• Analytical and problem-solving abilities to assess accounts and determine recovery strategies
• Strong organizational and time management skills with the ability to manage multiple priorities
• High level of resilience and persistence when handling challenging customer interactions
• Strong attention to detail in reviewing account information and maintaining documentation accuracy
• Basic financial acumen, including understanding of credit terms, payment cycles, interest calculations, and cash flow impact
• Ability to analyze collection data and identify performance trends
• Empathy and customer-service orientation while maintaining professionalism
• Proficiency in collections software, CRM systems, and other relevant computer applications

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan