NOC Engineer

We are seeking a NOC Engineer responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalate.

Requirements

• Leverage scripting and automation tools to streamline processes and reduce time spent on issues.
• Develop and implement automation solutions to reduce failure rates and minimize the level of engineer involvement needed to resolve tickets.
• Create tools that enable engineers to solve issues faster and more efficiently.
• Implement self-service solutions for clients to address common issues independently.
• Develop proforma for each automation initiative to identify potential savings in hours or dollars, the time required to complete the work, and the expected return on investment (ROI).
• Maintain and secure a scripting repository.
• Create reports to show regular progress on automation initiatives.
• Write custom reports for the NOC and Service Desk using tools like Power BI and BrightGauge.
• Automate Windows, 3rd party, and Mac patching via tools like Kaseya VSA, Addigy, and Intune.
• Manage and update the RMM platform, Kaseya, and the analytics platform, BrightGauge.
• Provide automated reports about patch status and endpoint compliance.
• Collaborate with other IT teams to ensure seamless integration of automation solutions with existing systems and processes.
• Maintain documentation of automation scripts, tools, and procedures.
• Provide technical support and guidance to clients and team members regarding automation solutions and best practices.

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities