Professional Services Engineer

The Engineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements.

Requirements

• Strong oral and written communication skills
• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
• Strong oral and written communication skills
• Communicate effectively with internal team members, customers, clients, and stakeholders.
• Expert level Microsoft Windows /Active Directory and related services
• Server hardware configuration, including RAID, NIC teaming
• Exchange 2010, 2013, 2016, 2019 – Management, troubleshooting, and migrations
• Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
• Hypervisor (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
• Network Design (Firewall, Router, Switch configurations)
• WAN configuration including BGP and MPLS
• Terminal Services, Remote Desktop Services, or Citrix XenApp/Desktop
• Microsoft SQL 2012 and later
• Wireless Network technologies including cloud managed products
• Enterprise Security Products (CrowdStrike, Microsoft Defender, Cylance)

Benefits

• Benefits