The Engineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements.
Requirements
- Strong oral and written communication skills
- Effective time management and multi-tasking skills
- Maintains the ability to stay organized and be detail-oriented
- Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
- Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
- Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
- Strong oral and written communication skills
- Communicate effectively with internal team members, customers, clients, and stakeholders.
- Expert level Microsoft Windows /Active Directory and related services
- Server hardware configuration, including RAID, NIC teaming
- Exchange 2010, 2013, 2016, 2019 – Management, troubleshooting, and migrations
- Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
- Hypervisor (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
- Network Design (Firewall, Router, Switch configurations)
- WAN configuration including BGP and MPLS
- Terminal Services, Remote Desktop Services, or Citrix XenApp/Desktop
- Microsoft SQL 2012 and later
- Wireless Network technologies including cloud managed products
- Enterprise Security Products (CrowdStrike, Microsoft Defender, Cylance)
Benefits