The Wheelchair Supervisor leads and trains staff to deliver high-quality wheelchair services for passengers with mobility challenges, coordinates with airport departments, enforces service standards, and ensures passenger satisfaction and regulatory compliance.
Requirements
- Supervise the daily operations and activities of the wheelchair service team
- Ensure efficient scheduling of wheelchair attendants across various airport terminals
- Train and mentor wheelchair attendants on best practices and customer service excellence
- Manage and resolve any operational challenges or passenger complaints related to wheelchair services
- Collaborate with airport authorities and airline staff to coordinate seamless service delivery
- Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
- Ensure compliance with ADA regulations and airport/customer policies
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health insurance
- dental insurance
- vision insurance
- life insurance
- paid time off
- growth opportunities