Customer Care Advisor I
Primis BankVirginia, United States
Posted September 22, 2025
Full Time
About the Company
Primis Bank is a full-service financial institution that specializes in providing tailored banking solutions to small and medium enterprises, focusing on growth financing, treasury management, and digital banking services. The company differentiates itself through its data-driven risk assessment model, a dedicated partnership program that aligns client success with bank performance, and a culture of innovation and client-centric service. Its product suite includes flexible loan products, integrated treasury solutions, and a cutting-edge mobile banking platform designed to streamline operations and enhance customer engagement. Primis Bank Opportunities fosters a collaborative work environment that encourages continuous learning, empowers employees to drive client outcomes, and positions the organization as a trusted partner in the evolving financial landscape.
Job Description
This position is responsible for providing quality service across multiple channels to all bank customers in an efficient and professional manner.
Requirements
- Builds relationships and serves customer needs via phone and chat
- Understands and consistently meets department KPI's related to quality and efficiency
- Maintains strong understanding of policy, products, procedures, and tools
- Regular, reliable and predictable attendance
- Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures
