Guest Services Agents
Princess Hotels & ResortsLocation not specified
Posted January 6, 2026
Full Time
About the Company
Princess Hotels & Resorts is a Spanish hotel chain founded in 1967 that specializes in holiday and urban properties located in top‑tier tourist destinations. With 19 hotels and 7,140 rooms, the company employs over 3,700 staff and ranks eighth in the Spanish market. Its board of directors comprises seasoned tourism professionals with extensive international experience, driving an entrepreneurial approach and advanced management practices. The chain’s distinctive value lies in its blend of heritage, a strong focus on high‑quality guest experiences, and a proven methodology for operating large hotels efficiently.
Job Description
As a Guest Service Agent, you will play a crucial role in ensuring an exceptional and memorable experience for hotel guests.
Requirements
- Greet guests warmly upon their arrival and assist with the check-in process efficiently.
- Address guest inquiries and requests promptly and professionally.
- Handle guest complaints or issues with empathy, patience, and a problem-solving attitude.
- Manage room reservations and booking inquiries efficiently using the hotel's property management system.
- Maintain clear and open communication with other hotel departments to ensure a seamless guest experience.
