Customer Success - Remote/Worldwide
Pro Coffee GearGuatemala City, Guatemala Department, Guatemala
Posted December 11, 2025
Full Time
About the Company
Pro Coffee Gear is a retailer and distributor of premium coffee equipment, driven by a team of experienced technicians. The company specializes in a wide selection of espresso machines, grinders, and related accessories, offering expert guidance and maintenance services to coffee shops and enthusiasts alike. Its purpose‑driven approach emphasizes sustainability, quality, and customer education, ensuring that every product supports both the craft of coffee and responsible sourcing practices. By blending technical expertise with a commitment to the coffee community, Pro Coffee Gear distinguishes itself as a trusted partner for businesses seeking reliable, high‑performance equipment and personalized support.
Job Description
Pro Coffee Gear is seeking an experienced Customer Success professional to lead and evolve our global customer experience function. The ideal candidate will have a background in e-commerce operations and strong leadership skills.
Requirements
- Minimum 5 years of experience in a client-facing operations or customer success role
- At least 2 years of experience in a leadership capacity
- Background in e-commerce operations, preferably with Shopify and QuickBooks experience
- Strong analytical and problem-solving skills with attention to detail
- Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage
Benefits
- A remote-first, globally distributed team and flexible work environment
- The opportunity to lead a high-impact function within a fast-growing brand
- A collaborative, passionate culture driven by innovation and a love for coffee