Customer Success Specialist

Customer Success Specialist with Coffee Experience

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles, including at least 2 years leading and developing high-performing teams.
• Proven experience in e-commerce operations, with a strong understanding of platforms such as Shopify or similar tools—and the ability to ramp up quickly.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders clearly, thoughtfully, and effectively.
• Strong analytical mindset, with the ability to identify patterns, generate insights, and translate them into actionable improvements.

Benefits

• Opportunity to lead and scale a high-impact function within a fast-growing brand.
• A collaborative, ambitious team culture grounded in innovation, ownership, and a shared passion for great coffee.