Customer Success Specialist

Customer Success Specialist with Coffee Experience with Pro Coffee Gear. Lead and improve post-sales customer experience, manage customer operations, and process improvement.

Requirements

• 5+ years of experience in client-facing operations, customer success, or similar roles
• Proven experience in e-commerce operations with a strong understanding of platforms such as Shopify or similar tools
• Excellent communication skills, both written and verbal
• Strong analytical mindset, with the ability to identify patterns, generate insights, and translate them into actionable improvements

Benefits

• Opportunity to lead and scale a high-impact function within a fast-growing brand
• A collaborative, ambitious team culture grounded in innovation, ownership, and a shared passion for great coffee