Customer Success Specialist with Coffee Experience - Remote/Worldwide

Pro Coffee Gear is a rapidly growing e-commerce company seeking a Customer Success Specialist to lead and evolve our global customer experience function. The ideal candidate will have 5+ years of experience in a client-facing operations or customer success role, with a background in e-commerce operations and excellent communication skills.

Requirements

• Minimum 5 years of experience in a client-facing operations or customer success role
• At least 2 years in a leadership capacity
• Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills with attention to detail
• Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage

Benefits

• A remote-first, globally distributed team and flexible work environment
• The opportunity to lead a high-impact function within a fast-growing brand
• A collaborative, passionate culture driven by innovation and a love for coffee