Cloud & Infra - Support Engineer

ProArch is seeking an experienced Windows & Server Administrator to join their Global Support Center (GSC) team. The ideal candidate will have strong hands-on experience with Windows Server administration, Active Directory, backup & recovery, and enterprise infrastructure operations.

Requirements

• Act as an L2/L3 escalation engineer for complex Windows and server related incidents
• Provide second level IT support to customers via phone, email, chat, and remote access, with a strong focus on cloud and infrastructure services
• Administer and support Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services

Benefits

• Flexible work schedules
• Time for what matters most
• Volunteer efforts and charitable initiatives
• Appreciation programs