Operations Manager (w/d/m)

Take responsibility for operational processes, ensure improvement, and measurably improve customer support, fulfillment, logistics, and process improvement. Ownership and hands-on mentality required.

Requirements

• First to several years of experience in operations, customer support, logistics or process management
• Structured, reliable work style and enjoyment of finishing things clean and complete
• Analytical basic understanding and interest in improving processes
• High personal responsibility, hands-on mentality and a good sense of priorities
• Communication strength, clear, friendly and solution-oriented
• Secure handling of tools (ticketing, tables, simple evaluations); technical understanding is a plus

Benefits

• Ownership instead of micromanagement: Trust, responsibility and short decision-making processes
• Modern work environment in Berlin (hybrid possible), pragmatic collaboration, little bureaucracy
• The opportunity to develop professionally and take on more responsibility in the long term