Customer Service Representative

Customer Service Representative delivering exceptional service across phone, email, web chat, and case management channels for a Federal Government entity focused on intellectual property in Australia. The role involves assisting customers, navigating intellectual property regulations, and promoting initiatives specific to Australia.

Requirements

• Australian Citizenship Required
• National Police Clearance Required
• Build strong client relationships
• Follow strict compliance regulations
• Deliver exceptional customer service experiences

Benefits

• Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs)
• Continuous coaching and support
• Abundant pathways for progression
• Inclusive and vibrant team culture
• Unlimited 24/7 access to a dependable mental health and well-being platform