Escalation Support Specialist
Procom Consultants GroupRichardson, Texas, United States • Dallas, Texas, United States
Posted November 28, 2016
Contract
About the Company
Procom is a leading North American staffing and workforce solutions provider matching skilled professionals with client needs.
Job Description
Procom is searching for an Escalation Support Specialist for a contract opportunity in Dallas, TX. The ideal candidate will have experience with telecommunications equipment, VoIP, SIP, Cisco VoIP, Windows, and Linux. They will work independently or under supervision to troubleshoot and maintain Windows/Linux/Cisco VoIP/LAN/WAN systems.
Requirements
- Associate's degree or equivalent
- 1-3 years of experience in related field
- Ability to work independently or under supervision
- Proven experience troubleshooting hardware and networking related problems
- Flexible, detail oriented, and organized with ability to multitask
- Understanding of Mainframe, Windows, UNIX, LINUX, and multiple network protocols
- Experience with IP & SNA network troubleshooting
- Solid web-Internet-related skills, understanding of DNS and TCP/IP
- Familiarity with component and network monitoring systems and tools
- Mid level networking ability
- Strong analytical and problem solving skills