Customer Support Specialist I

We're looking for a Customer Support Specialist to support our platform, own customer issues, and provide high-quality customer experience. The role involves troubleshooting moderately complex issues, analyzing root causes, and escalating defects. The ideal candidate has strong problem-solving skills, excellent communication skills, and experience in customer support or technical support.

Requirements

• High school diploma required
• Relevant customer support or technical support experience is strongly preferred
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and collaborate effectively across teams
• Experience working in a SaaS or application-based environment is a plus
• Experience with ticketing systems and support tools is a plus
• Familiarity with systems such as Salesforce, Jira, or similar platforms is nice to have