Senior Director of Data Engineering & Support Operations

Profitero is seeking a Senior Director of Data Engineering & Support Operations to lead a globally distributed team in defining next-generation data engineering strategies and directing day-to-day Level 2 and Level 3 technical support operations for customers across the Americas, EMEA, and APAC.

Requirements

• 10+ years of experience leading engineering teams in the delivery of SaaS products or data-intensive applications.
• 5+ years of development experience either building or supporting maintenance/sustenance for web applications or data products
• 3+ years of technical support experience in enterprise B2B applications that feature analytics and data products
• 5+ years of management experience (will manage a team of 80+)
• Hands-on experience with writing SQL queries and building JIRA dashboards
• Expert in JIRA and Zendesk workflow and support processes
• Confident using metrics and KPIs to drive efficiencies and productivity improvements
• Skilled at communicating to business and commercial teams
• Possess a high “do to say ratio” and value “achievement over activity”

Benefits

• Competitive director base salary
• Attractive bonus
• Employee healthcare
• Life assurance
• Group income protection
• Dental care plan
• Eye care scheme
• 24 hour on-line GP
• Company pension
• Cycle to work scheme
• 25 days off + bank holidays + birthdays off
• Reduced gym membership
• Social events
• Employee referral scheme
• Personal development plans
• Profitero Hero scheme
• Flexible working hours