Director, Global Service

The Director, Global Service is responsible for establishing and leading the global service infrastructure to support product installations, technical support, and lifecycle service operations. This role develops the service framework, documentation, and processes required to support operations across North America, Europe, and Asia.

Requirements

• Establish and develop the global service infrastructure, including documentation, processes, and operational standards
• Define and implement service strategies that ensure consistent, high-quality support across global markets
• Provide technical leadership and support to the Field Service Engineering team and third-party service providers
• Manage external service providers, including onboarding, training, and performance management
• Partner with clinical, engineering, and commercial teams to support installations, service agreements, and customer support activities

Benefits

• Group RRSP
• Medical benefits