Shop Management - Memphis, TN
PROGRESSIVE TRACTOR & IMPLEMENT COMemphis, Tennessee, United States
Posted March 30, 2026
Full Time
About the Company
Progressive Tractor & Implement Co. is a long‑standing Case IH and Kubota dealer serving Central and South Louisiana since 1991, now expanding to a full line of Case Construction equipment. The company supplies a comprehensive range of tractors—row‑crop, utility, compact, and high‑horsepower 4‑wheel‑drive models—alongside irrigation units, harvesting machinery, and specialty equipment such as sugar‑cane harvesters. With locations throughout Louisiana and Arkansas, PTI also offers allied equipment lines and a robust rental fleet that includes cutters, dirt scrapers, combines, and headers. Its focus on quality, advanced precision farming technologies, and customer‑centric service sets it apart as a trusted partner for farmers, landscapers, and construction professionals alike.
Job Description
Customer Service Manager for established Case IH dealership, responsible for all aspects of service department, with day-to-day operations, customer service issues, and managing service technicians.
Requirements
- Manage day-to-day operations in the customer service department
- Respond to customer service issues in a timely manner
- Manage service technicians' daily workloads
- Create service order quotes and assign orders to service technicians
- Communicate status to customers and complete invoicing and follow-ups
- Navigate OEM Dealer Portals to troubleshoot problems and warranty information
- Maintain records, manage service reports, warranty audits and open backlog
- Instruct customers on operation and maintenance of equipment
- Evaluate productivity of technicians and profitability of service department
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
