Support & Implementation Engineer

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The position will require close collaboration with other technical support and engineering teams at different levels.

Requirements

• Implement and install solutions at customer's infrastructure platforms.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure the accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits.
• Perform any other job-related duties related to work.