Customer Support Representative I

Prokeep is seeking a Customer Support Representative to provide fast, high-quality resolutions to customer inquiries, troubleshoot platform issues, and ensure every customer interaction leaves distributors feeling confident and supported in their use of Prokeep. The ideal candidate is a strong communicator, a quick learner, and someone who finds satisfaction in solving problems.

Requirements

• 1+ years of experience in a customer support role in a SaaS or technology organization
• Ability to work Monday thru Friday, 9 AM - 5 PM Eastern Time
• Familiarity with HubSpot or similar CRM/support ticketing tools
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
• A self-starter approach to tooling and efficiency, with interest in understanding how support platforms, automation, and AI can eliminate friction for both customers and internal teams
• Demonstrated ability to manage a high volume of inquiries while maintaining quality and attention to detail
• A proactive, solutions-oriented mindset with a genuine desire to help customers succeed
• Ability to learn new technologies quickly and adapt in a fast-paced, rapidly evolving startup environment
• Strong organizational skills and the ability to effectively prioritize competing tasks

Benefits

• Competitive Compensation
• Equity Package
• Comprehensive Benefits
• Flexible PTO
• Continuous Growth