The Accounts Receivable Supervisor is responsible for leading a team of Accounts Receivable professionals while driving operational excellence, service delivery, and process transformation across the Accounts Receivable function. The ideal candidate combines strong Accounts Receivable expertise with a passion for coaching others, improving processes, and advancing automation to support a scalable and efficient team.
Requirements
- Supervise, coach, and develop a team of accounts receivable professionals, setting clear expectations and fostering accountability and growth.
- Oversee accounts receivable process, including cash application, account reconciliations, customer account management, deductions/dispute resolution, and month-end close support.
- Ensure timely and accurate processing of transactions in a high-volume environment while maintaining strong internal controls and compliance with company policies.
- Monitor aging, collections performance, unapplied cash, and other key AR metrics; identify risks and drive corrective actions as needed.
- Partner cross-functionally with Operations, Customer Service, Sales, Finance, IT, and other stakeholders to resolve issues, improve processes, and enhance the customer experience.
- Identify opportunities to streamline and standardize AR workflows through technology and automation, including AI, robotic process automation (RPA), and other digital tools.
- Support the design, implementation, and optimization of system enhancements and automation initiatives to improve productivity, accuracy, and scalability.
- Analyze existing processes and recommend improvements that reduce manual effort, improve controls, and support business growth.
- Lead or support special projects, process transformations, and change initiatives across the order-to-cash / receivables cycle.
- Navigate ambiguity and shifting priorities with sound judgment, agility, and a solutions-oriented mindset.
- Prepare and present reporting, trends, and insights to management on collections, disputes, process efficiency, and team performance.
- Maintain strong relationships with internal and external stakeholders and act as a point of escalation for complex AR matters.
Benefits
- Healthcare insurance for employees and eligible dependents
- Dental insurance for employees and eligible dependents
- Vision insurance for employees and eligible dependents
- 401(k) retirement plan with 50% company match up to 12% of eligible compensation
- PTO with a starting accrual of 22 days a year
- Paid holidays
- Volunteer time
