Service Manager
ProMachWisconsin, United States
Posted September 9, 2025
Full Time
About the Company
ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries.
Job Description
The Service Manager is responsible for ensuring the company's service objectives are achieved, providing prompt and high-quality product support to customers, and training employees and customers. The role involves prioritizing and scheduling work for field service technicians, supervising and training technicians, and analyzing product warranty complaints to identify trends and implement corrective actions.
Requirements
- BS degree in a technical discipline (engineering, etc.) or 5 year’s comparable experience
- 4+ years’ experience in customer service, engineering or production
- Working knowledge of mechanical/electrical technical applications
- Excellent verbal and written communication skills
- Good computer skills (Microsoft Office – Word/Excel)
- Good interpersonal skills and ability to successfully handle a multi-tasked role
- Ability to travel domestically and internationally
Benefits
- Comprehensive medical/dental programs
- Life insurance
- Generous paid time off program
- Retirement savings plan with company match
- Wellness program
