Senior Customer Manager

Tegra Analytics is seeking a highly experienced Senior Customer Manager to lead strategic partnerships with life sciences clients. This role requires deep expertise in commercial sales operations, strong client-facing leadership, and hands-on experience designing and administering complex incentive compensation programs.

Requirements

• Serve as the primary point of contact for life sciences clients, engaging stakeholders from field operations to executive leadership and C-suite.
• Lead executive governance forums, client strategy sessions, and long-term planning discussions to advance commercial transformation objectives.
• Deliver proactive, data-driven insights and recommendations aligned to business objectives, brand strategy, and product lifecycle dynamics.
• Demonstrate deep expertise in life sciences commercial sales operations, including sales force design and alignment, territory strategy, target setting and quota deployment, call planning and field activity optimization, performance reporting and KPI governance, sales data management, and field compensation administration.
• Lead the design, advisory strategy, and administration of incentive compensation (IC) plans to drive performance and align with enterprise objectives.
• Manage multiple concurrent client engagements with strong organizational rigor, ensuring sustained momentum and alignment to strategic objectives.
• Translate complex sales and incentive compensation data into clear, actionable insights that inform decision-making.
• Produce polished, executive-ready documentation and communications aligned to client standards.
• Adapt quickly to evolving client priorities, systems, and commercial environments.

Benefits

• Competitive Compensation Plans
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund