IT Specialist

As an IT Specialist at Promise, you will combine your technical expertise with a strong service orientation to support our company's internal tools, devices, and access and ensure stability and continuity across our internal operations.

Requirements

• Act as a primary responder for helpdesk questions and requests
• Manage the process of provisioning and distributing laptops and workstations to employees
• Track requests through our ticketing system and maintain lightweight runbooks and documentation
• Own and grow the process for providing high-quality support in response to requests for devices, new software, and user-level configuration changes
• Continuously assess and improve our workflows around onboarding and offboarding
• Own the uptime and maintenance of office equipment
• Maintain an ongoing commitment to personal and professional growth

Benefits

• 100% paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided
• Company retreats
• Opportunities to travel and see the impact of your work