EDI Analyst I (B2B SaaS)

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the physical therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an EDI Analyst I to help contribute to the continued growth of our EDI/ERA Department.

Requirements

• Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system
• Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc)
• Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support
• Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules)
• Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule
• Provide customers with relevant enrollment paperwork and provide support if requested
• Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation

Benefits

• Competitive salaries
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower