Customer Success Manager

Propel Software transforms the way product companies work with its product value management platform. The Customer Success Manager will independently own success outcomes for a portfolio of named accounts and lead customer success planning, adoption, value realization, risk management, retention, and growth.

Requirements

• 5+ years of experience as a Customer Success Manager in SaaS or enterprise software
• Knowledge and experience with Quality Management System (QMS) software and tools
• Proven ability to guide customers through the adoption and value realization of QMS software platforms
• Experience communicating and presenting to executive-level customers
• Solid problem-solving skills, critical thinking, and a proactive, customer-focused approach
• Strong organizational and time management skills, capable of handling multiple customer accounts and priorities

Benefits

• Company Options grant
• 401k offering for Traditional and Roth accounts
• 12 weeks fully-paid gender-neutral parental leave
• Flexible Vacation
• Flexible Sick Time
• 24 hours annual paid Volunteer Time
• $1,500 annual Continuous Learning Stipend
• Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Tech: laptop (Mac or Windows), monitor, mouse, keyboard
• Monthly Commuter stipend for hybrid & onsite Employees
• Monthly Work From Home stipend for remote employees