As the Senior Account Manager, you will be responsible for supporting the Account Director with the client relationship and day-to-day management of workflows. You will partner with all functions of our client business and are responsible for becoming a trusted resource, providing support needed, identifying new opportunities, solving challenges, and optimizing processes along the way.
Requirements
- Operate as a main point of contact for matters specific to the client
- Build and maintain trusted relationship with customers and key stakeholders
- Ensure timely and successful delivery of projects and greater solutions according to customer needs and objectives
- Oversee all marketing, production, and design including Retail, POS, Digital, Video, Social, Outdoor, and internal needs when needed
- Communicate clearly the progress of monthly/quarterly initiatives to management
- Identify and grow opportunities within territory and collaborate with management to ensure growth attainment
- Contribute to proposal development to expand our client engagement by supporting additional lines of business
- Contribute to quarterly or yearly business review materials and meetings
- Build client relationships and support internal team both on and off-site
- Demonstrate a strategic vs executional approach to project management ensuring client’s business objectives are met
- Lead project kick-offs, brainstorming sessions, and client meetings with confidence and authority, ensuring smooth project workflow in conjunction with internal team members and client
- Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free
- Liaise with client and team to resolve client issues and project related concerns
- Develop proposals to support large/complex projects or account growth
- Provide estimates based on client brief, adjust estimate based on project scope change and ensure invoicing is done in a timely manner
- Oversee project budgets, ensuring accurate forecasting, tracking, and reporting of expenses
- Manage scope changes, ensuring proper approvals and communication with clients
- Support the Account Director in preparing forecasts, account profitability reports and financial summaries
Benefits
- Health care plans with prescription drug coverage
- Dental plan
- Vision plan
- Basic and supplemental life insurance
- Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
- Short/long term disability
- 401(k) Savings Plan
