Prosek is seeking an Account Supervisor, Account Management, to lead day-to-day client communications and oversee services, deliverables, and processes. The ideal candidate will have 5-8 years of relevant account management experience and a deep understanding of creative and production processes.
Requirements
- Serving as the lead day-to-day contact for clients and building trusting relationships
- Conveying key milestones and progress updates to clients for all relevant projects
- Maintaining thorough, sensitive, and accurate communications with the client
- Obtaining client feedback and approvals on deliverables, budgets, and timelines throughout project lifecycle
- Engaging in two-way communication with clients and internal teams to ensure client needs are being met while upholding agency standards and best practices
- Developing strong relationships externally with client contacts and internally with fellow team members
- Supporting internal teams to ensure understanding and alignment of client objectives, budget, and agreed-upon scope
- Partnering with strategy and creative teams to support brief development and advise on the output of clients' branding, marketing, and creative initiatives
- Partnering with project management team to develop project schedules, achieve deadlines, ensure accuracy of deliverables, fulfill scope of work, and optimize internal processes
- Working alongside senior team members to provide project support, account details, insight on client objectives, and strategic input as needed
- Possessing comprehensive understanding of internal processes related to client account management, creative development, and production, and be able to independently manage all aspects of process from kick-off to final delivery
- Acquiring and demonstrating knowledge of clients' businesses, high-level trends in clients' industries, and other considerations that would impact the clients' projects
- Engaging with teams across Prosek (including communications, digital, media, and research) when necessary to provide insight on client work, Prophecy's capabilities, and other information as needed
- Managing multiple accounts and projects across multiple brands at various stages of a project lifecycle
- Supporting the development of proposals, SOWs, RFP responses, and pitch presentations
- Developing opportunities to expand current scope / account size
Benefits
- 401(k) employer match
- Premium healthcare plans, including medical, dental and vision coverage
- Hybrid work model
- 2 weeks of remote work per year
- Generous Paid Time Off (PTO) package, including birthday PTO
- Custom career opportunities
