Account Manager

The Account Manager at Signal Theory is responsible for building relationships with clients and helping to define strategies and lead tactical executions.

Requirements

• Build, maintain and grow positive relationships with clients
• Lead communications with the client and team
• Possess superior knowledge and understanding of the client’s industry, products, business and communication objectives
• Lead the client through setting clear expectations in collaboration with the team
• Bring clients proactive ideas, initiatives and solutions to meet client business needs
• Collaborate with brand strategist(s) to translate ideas and insights into creative and tactical deliverables
• Supervise and guide the development of the Coordinator- or Associate-level account persons on the team
• Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work
• Respect deadlines and process while being open and flexible to new approaches
• Excel at presentation, verbal and written communication skills
• Possess a working knowledge of digital campaigns and projects
• Recognize up-sell opportunities and successfully discuss and sell additional Signal Theory services
• Lead the team to outcomes in line with client objectives and strategies

Benefits

• Access to online learning platforms
• Up to $500 a year for qualified wellness expenses
• 50% reimbursement of tuition costs for approved continuing education after one year
• 4-week paid sabbatical after eight years
• Reimbursement of $750 for international travel after eight years
• Health, dental and vision insurance
• Salaries commensurate with experience
• Traditional and Roth 401k plans with employer matching