After-Hours Clinical Support & Rostering Coordinator
ProSourceAustralia
Posted December 11, 2025
Full Time
About the Company
ProSource builds and manages highly technical distributed and remote teams for disruptive companies across various sectors. The company offers services such as technical outsourcing, software development, QA, and knowledge process outsourcing to address clients’ complex product and innovation needs. ProSource distinguishes itself by humanizing the outsourcing model—attracting, retaining, and empowering top talent in dynamic workspaces that foster creativity, collaboration, focus, and well‑being. Additionally, they deploy industry‑leading smart technologies that keep staff at the center of client operations, ensuring seamless integration and high performance.
Job Description
We are seeking a reliable and clinically experienced After-Hours Clinical Support & Rostering Coordinator to provide essential support to staff outside of standard business hours.
Requirements
- Answer and triage after-hours phone calls from staff regarding client care, incidents, and medication
- Provide immediate clinical guidance within scope of practice, escalating to the On-Call Manager or Clinical Director when required
- Manage after-hours rostering, including covering sick calls, no-shows, and urgent shift replacements
- Accurately record and log incidents, maintain detailed after-hours handovers, and ensure compliance with organisational policies and procedures
- Support staff with urgent queries, maintaining calm, professional, and effective communication at all times