Tier II Field Engineer
Proven ITIllinois, United States
Posted April 15, 2026
Full Time
About the Company
Proven IT is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.
Job Description
We are seeking a driven and customer-focused Tier II IT Support Engineer to join our Managed Network Services team. This position is ideal for someone with strong troubleshooting skills, a solid understanding of infrastructure and networking, and a passion for delivering an exceptional client experience.
Requirements
- Bachelor’s degree in Computer Information Systems, MIS, or related field—or equivalent work experience
- 2–4 years of experience in an IT support role, including hands-on Tier II responsibilities
- Strong working knowledge of Windows OS (desktop and server), Office 365, Active Directory, and common networking protocols
- Familiarity with remote management tools (e.g., ConnectWise, ScreenConnect, RMM platforms)
- Experience supporting and troubleshooting firewalls, switches, VPNs, and wireless networks (Cisco, Meraki, SonicWall, etc.)
- Microsoft, CompTIA, or Cisco certifications (MCP, MCSA, Network+, CCNA) strongly preferred
Benefits
- GROUP HEALTH INSURANCE
- EMPLOYER PROVIDED LIFE/AD&D INSURANCE
- EMPLOYER PROVIDED LTD
- EMPLOYEE ASSISTANCE PROGRAM
- 401K PLAN
- FINANCIAL ADVISORY SERVICES
- PERMISSIVE TIME OFF POLICY
- PARENTAL LEAVE
- FITNESS CENTER
