Director of Operational Excellence

We're seeking a Director of Operational Excellence to lead pre-service operations at scale, drive operational consistency, and influence patient experience across a large, multi-state enterprise. The ideal candidate will have 10+ years of experience in registration, pre-registration, insurance verification, or price estimate operations, and 5+ years in a revenue cycle leadership role.

Requirements

• Bachelor’s Degree or equivalent education/experience
• Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or related field (preferred)
• 10+ years of experience in registration, pre-registration, insurance verification, or price estimate operations
• 5+ years in a revenue cycle leadership role
• Experience in a regulated healthcare environment with healthcare business operations and/or financial management responsibility
• Proven ability to use data analytics to drive operational, quality, and financial performance
• Demonstrated analytical, problem‐solving, and decision‐making skills
• In‐depth working knowledge of revenue cycle front‐end processes, including registration and insurance verification

Benefits

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources