Customer Success Engineer

Customer Success Engineer contributes to smooth customer experiences by ensuring high availability and reliability of various platforms/touchpoints used by our customers.

Requirements

• Resolve incidents and issues as they arise.
• Ensures that raised production tickets are closed within SLA.
• Reviews and assesses Service Requests raised by Business and ensures development is within committed schedule.
• Acts as an alternate Scrum Master whenever the need arises.
• Assists the Scrum Master and Product Owner in managing the Tribe.
• Acts as a pseudo–Product Owner.

Benefits

• Equality of opportunity of benefits for all who apply and who perform work for our organisation
• Reasonable adjustments to support people with special requirements