PHI - Lead-Customer Experience
Prudential plcMumbai, Maharashtra, India
Posted April 2, 2025
Full Time
About the Company
Prudential is a life insurance company that aims to be partners for every life and protectors for every future.
Job Description
Prudential is seeking a Lead-Customer Experience to partner with them in their mission to make Indians healthier while bridging the health protection gap. The ideal candidate will have a deep understanding of customer service and experience, with a proven track record of designing and maintaining customer-centric cultures. They will be responsible for building the customer and distributor experience strategy, collaborating with technology, operations, and claims teams, and driving initiatives across the organization.
Requirements
- Bachelor's degree from a recognized institute
- Deep functional understanding of Customer Service or Experience
- Retail experience mandatory
- Customer Service & Product design experience
- Medium to Large Scale Operations
- Well-versed with Product design and Service strategies
- Customer Journey mapping
- Analogous experience from new age aggregators in retail space
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance