Prudential's purpose is to be partners for every life and protectors for every future. We are looking for a talented Business Analyst to partner with us in our mission to make Indians healthier, while bridging the health protection gap.
Requirements
- Create continuous value for the business by conceiving next generation digital experiences
- Manage health & wellness business requirements in active collaboration with functional representatives
- Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap
- Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects
- Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories
- Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market
- Perform process impact analysis across various platforms, holding an end-to-end view of user journeys
- Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
- Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
- Understand business objectives, processes and products to make educated recommendations
- Document business process flow diagrams and review with functional stakeholders
- Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies
- Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
- Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes
- Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
- Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users
- Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing
- Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition
- Can empathize well with & understand the motivations of users
- Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows
- Understand existing mental models & expectations of users based on contemporary experiences
- Have an exceptional eye for visual and interaction details
- Can communicate design decisions effectively
- Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively
- Ability to act as an indispensable member of the product delivery team throughout all phases of product development
- Comfortable with Agile/iterative project management methodologies
- Ability to identify metrics & analytics to track impact of design decision through quantitative data
- Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions
- Have a curious mind; measure what really matters and can design subsequent iterations basis insight
- Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools
- Are passionate about operating interactively
Benefits
- Equal opportunities for all
- Equality of opportunity of benefits
- Reasonable adjustments to support people with individual physical or mental health requirements
