PHI - Specialist - Social Media Escalations
Prudential plcMumbai, Maharashtra, India
Posted May 29, 2025
Full Time
About the Company
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
Job Description
We are looking for a Specialist - Social Media Escalations to join our Customer Service team in Mumbai. Your typical week might include handling grievances received across social media platforms and working collaboratively with internal and external teams to expedite complaint resolution.
Requirements
- 6-7 years of experience with 4-5 years of complaints handling experience in health insurance, general insurance or financial services industry
- Strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms
- Ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration
- Excellent communication and negotiation skills
- Bachelor’s degree from a recognized University
Benefits
- Opportunity to work in a fast-paced and hyper-growth environment
- Chance to work with a talented team and make an impact to the business
- Opportunity to learn and grow with a leading company in the insurance industry