Support Analyst role
Prutech Solutions Inc.Charlotte, North Carolina, United States
Posted January 8, 2015
Contract / Temporary
About the Company
PruTech Solutions offers customized IT services including application development, legacy systems management, IT service management, business solutions consulting, program/project management, and managed services.
Job Description
We are looking for a Support Analyst to join our team via Contract-to-Hire for 6 months. As a Support Analyst, you will be responsible for resolving client support issues, analyzing support tickets, and escalating issues to the development team. You will work alongside the development team to understand software enhancement requests and contribute to product testing.
Requirements
- 3-5 years experience of working in a software support role
- Strong research, analytical and problem-solving skills
- Experience of analyzing and interpreting data