VP Professional Services - ServiceMax, Americas

We are seeking a VP of Professional Services to lead our services sales, implementations, and consulting services in the Americas. The ideal candidate will have a proven track record of building and leading high-performing services organizations and experience in customer success and delivery roles. The role requires strategic thinking, leadership, and communication skills, with a bias for action and results. The VP will be responsible for developing and executing the strategy for professional services delivery, leading a high-performance team, and partnering with sales, customer success management, and R&D to drive adoption and customer success.

Requirements

• Develop and execute the strategy for professional services delivery
• Lead and scale the North America team of practice directors, implementation consultants, project managers, solution architects, and technical architects
• Partner closely with Sales, Customer Success Management, and R&D to align cross-functional priorities and drive adoption
• Manage a P&L, including bookings and revenue forecasting, margin targets, and resourcing models
• Drive operational efficiency, process improvement, and resource optimization across all delivery functions
• Manage a team of practice directors, implementation consultants, project managers, solution architects, and technical architects
• Act as an executive sponsor on strategic accounts and engagements
• Build and maintain partner relationships and leverage partners for subcontractor work as appropriate
• Work with appropriate internal and external stakeholders to drive escalations to closure

Benefits

• Medical, dental and vision insurance
• Paid time off and sick leave
• Tuition reimbursement
• 401(k) contributions and employer match
• Flexible spending accounts
• Life insurance
• Disability coverage
• Generous commuter subsidy