Customer Care Manager II

PulteGroup is a leading homebuilder that offers a career where employees are valued, growth is supported, and work makes a lasting impact. The company is driven by a bold purpose of Building Incredible Places for People to Live Their Dreams. As a Customer Care Manager II, you will be responsible for conducting homeowner assessments, leading root-cause analysis, and managing trades to completion of service requests to customers' satisfaction.

Requirements

• Conduct in-person homeowner assessments
• Lead root-cause analysis
• Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
• Manage trades to completion of service requests to customers' satisfaction.
• Establish and maintain positive customer relationships.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Determine trade accountability for back charges and field purchase orders (FPOs).
• Authorize payment for work performed up to approval limits.
• Follow applicable legal protocol and process necessary workflow.
• Responsible for customer satisfaction metrics related to customers serviced.
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.

Benefits

• Up to 8 paid company holidays per year
• Up to 6 days of sick pay
• Up to 17 days of unpaid Sales Time Off per year
• 401(k) Plan
• Medical, dental, and vision insurance coverage
• Company-paid disability, basic life insurance and parental leave
• Voluntary insurance coverage options
• Employee Assistance Program
• Tuition reimbursement