Customer Care Manager II

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence.

Requirements

• Conduct in-person homeowner assessments on an as-needed basis
• Determine if a corrective work order is needed
• Lead root-cause analysis
• Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator
• Manage trades to completion of service requests to customers’ satisfaction
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested
• Establish and maintain positive customer relationships
• Responsible for the build quality confirmation of the home before delivery to the customer
• Determine trade accountability for back charges and field purchase orders (FPOs)
• Authorize payment for work performed up to approval limits
• Follow applicable legal protocol and process necessary workflow
• Responsible for customer satisfaction metrics related to customers serviced
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan