Customer Care Manager II - Cumming, GA
PulteGroupGeorgia, United States • Alpharetta, Georgia, United States
Posted March 20, 2026
Full Time
About the Company
PulteGroup, Inc. (NYSE: PHM), based in Atlanta, Georgia, is one of America’s largest homebuilding companies with operations in more than 45 markets throughout the country. Through inspired employees, exceptional customer service, superior operational execution, and a foresight for the future, we can build incredible places where people can live their dreams. We are committed to providing work that moves you, trust that empowers you, and a company that brings you pride and opportunities to grow. We are thrilled to announce that our company has once again been included in Fortune's 100 Best Companies to Work For list in 2024. This marks our fourth year in a row being recognized with this prestigious honor. In addition, we are proud to have also been named to Fortune's Best Large Workplace for Women and Best Workplace for Millennials lists in 2023. Since 2019, PulteGroup has been certified as a Great Place to Work. For more information about PulteGroup, Inc. and PulteGroup brands, go to pultegroup.com; www.pulte.com; www.centex.com; www.delwebb.com; www.divosta.com; www.jwhomes.com; and www.americanwesthomes.com. Follow PulteGroup, Inc. on Twitter: @PulteGroupNews
Job Description
PulteGroup is a Fortune 500 company looking for a Customer Care Manager II to build homes and relationships with customers. The role involves conducting homeowner assessments, managing trades, and ensuring customer satisfaction.
Requirements
- Conduct in-person homeowner assessments
- Manage trades to completion of service requests
- Establish and maintain positive customer relationships
- Responsible for customer satisfaction metrics
- Drive repeat and referral business
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance