ServiceNow Platform Support

ServiceNow Platform Support Specialist to play a critical role in supporting the ServiceNow platform, managing and resolving L2 incidents, and delivering run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items.

Requirements

• 2+ years of experience with ServiceNow administration (CSA Certification required), including security administration, creating reports & dashboards, data configuration
• Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution.
• Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment.
• Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes.
• A collaborative mindset, comfortable working across teams and departments to support business goals.

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events